Chiswick Medical Practice Patient Participation Group (PPG)
The Chiswick Medical Practice offers a number of ways to get involved in our practice. The purpose of our patient group is to ensure that patients and carers are involved in the decisions about the range, shape and quality of services provided by their practice, identify improvements that can be made and help the practice to implement them for the benefit of patients, the practice and the staff. Our aim is to get a broad range of views that represent our whole population of patients. This ensures everyone is represented as best we can and the decisions we make our best for all our patients.
You can choose how you get involved by:
Useful links
PPG Minutes
2025
Listening, acting, improving—together
Thank you to the 1,520 patients who completed our annual survey. Your feedback, reviewed jointly by our Patient Participation Group (PPG) Committee and the practice team, has already shaped important changes and set a clear action plan for 2025. Here’s what we’ve achieved so far—and what’s coming next:
What’s already been delivered
- Simpler phone menu – fewer options so you reach the right person faster.
- “We’ll-call-you-back” queueing – stay off hold and keep your place in line.
- Secure in-app messaging – you can now send non-urgent questions through the NHS App or Airmid.
Actions agreed for 2025
| When | Action | Why it matters |
|---|---|---|
| May – June 2025 | Evening Q&A sessions with specialists (launch topic: supporting children with Autism & ADHD) | Direct access to expert advice in a relaxed setting. |
| Summer 2025 | Two hands-on workshops to help patients master the NHS App (booking, prescriptions, records) | Builds digital confidence—especially for those who found online forms tricky. |
| Autumn 2025 | “Expert Patient” peer-support programme for long-term conditions | Learn practical tips from people who’ve “been there” and improve self-management. |
| By October 2025 | Reception redesign at Grove Park Surgery – added privacy screens | Ensures confidential conversations |
| July 2025 | Redecoration of Wellesley Road site | Brighter, more welcoming environment for all visitors. |
| Ongoing | Targeted outreach to 18–44-year-olds ahead of the next survey in Jan 2026 | We want every age group represented so decisions reflect our whole community. |
Keep the conversation going
This is only the beginning. We’ll update this page as each milestone is completed and share opportunities for you to get involved. Your voice continues to drive our improvements—so please keep sharing your experiences and ideas.
Chiswick Medical Practice & Patient Participation Group Committee
2024
To find out more about the NHS and how the system works please watch this video